Privacy Policy & GST Information

Privacy Policy

Effective Date: September 30, 2025

At Hotel SS Lucknow, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

We collect the following types of information when you book a room or use our services:

• Personal Information: Name, email address, phone number, postal address
• Booking Information: Check-in/check-out dates, room preferences, special requests
• Payment Information: Credit/debit card details, billing address (processed securely)
• Identity Proof: Government-issued ID for verification purposes
• Usage Data: IP address, browser type, pages visited on our website

2. How We Use Your Information

Your information is used for the following purposes:

• Processing your room bookings and reservations
• Providing customer support and responding to inquiries
• Sending booking confirmations and updates
• Improving our services and website experience
• Complying with legal and regulatory requirements
• Sending promotional offers (only with your consent)

3. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Your payment information is processed through secure payment gateways and is never stored on our servers.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Payment processors for secure transaction processing
• Government authorities when required by law
• Service providers who assist in our operations (under strict confidentiality agreements)

5. Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications at any time
• Withdraw consent for data processing

6. Cookies

We use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent.

8. Changes to Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

GST Information

GST Rates Applicable

As per Government of India regulations, the following GST rates are applicable on hotel room tariffs:

GST Invoice

All bookings include a GST-compliant invoice with the following details:

• Hotel GSTIN and business details
• Guest name and address
• Invoice number and date
• Room charges breakdown
• Applicable GST rate and amount (CGST + SGST or IGST)
• Total amount payable

Input Tax Credit (ITC)

Business travelers can claim Input Tax Credit (ITC) on GST paid for hotel accommodation if they have a valid GSTIN and the expense is for business purposes. Please ensure you provide your company's GSTIN at the time of booking to receive a proper tax invoice.